Contact
Contact & Support
Yachtfidence is built for yacht crew who are earning well, working hard, and quietly drifting without structure.
If you need help with access, billing, refunds, technical issues, or partnership enquiries, email us directly.
Support Hours
Monday to Friday
17:00 to 19:00 SAST / GMT+2
Emails sent outside these hours are reviewed within 2 business days.
How To Reach Us
Email: denneys@yachtfidence.com
Business Name: Yachtfidence
Business Type: Sole Proprietor
Address: 5 Strandloper Close, Vermont, 7201, South Africa
Refunds, Access, And Billing
For refund, access, or billing questions, email:
Use this subject line:
Refund / Access / Billing, [Product Name]
Include:
Your full name
The email used at checkout
Date of purchase
Short description of the issue
Refunds are handled under our Refund Policy. Personal data is processed in line with our Privacy Policy.
Collaborations And Media
For partnerships, interviews, brand collaborations, or media enquiries, email:
Use this subject line:
Media / Partnership
Response Time
We aim to reply within 48 hours on business days.
During launch periods or active time at sea, replies may take slightly longer, but every enquiry is reviewed personally.
Legal Details
Business Name: Yachtfidence
Registered Business Type: Sole Proprietor
Jurisdiction: Western Cape, South Africa